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Kayaking into Sunset
Melissa Palencia

Melissa Palencia, your friendly and experienced receptionist, is here to provide you with top-notch care. Born and raised in beautiful Washington State, Melissa has a special talent - she's fluent in both Spanish and English! Her passion for helping others has been with her since she was young, always showing empathy and compassion to those around her. It was clear to Melissa that she wanted a career where she could truly make a positive difference in people's lives.


Melissa is a proud graduate of the University of Washington Bothell, where she discovered her true calling in helping people. Throughout her studies, she realized just how crucial it is to create a safe and welcoming environment for patients who often face stigma and isolation. Melissa believes that everyone deserves a warm and supportive space to heal and grow.


As a receptionist at Elia Wellness Services, Melissa is dedicated to managing appointments, handling phone calls, and greeting patients with genuine warmth and understanding. She fully understands the sensitivity of the issues her patients face, and her mission is to provide them with the utmost support and respect they deserve. With Melissa, you can count on a friendly face and a listening ear.


Throughout her career, Melissa has honed exceptional communication, interpersonal, and critical thinking skills. Her patience, attentiveness, and empathy shine through as she carefully listens to patients' concerns, ensuring they feel truly heard and valued. Melissa also has a remarkable ability to identify individuals who may be in distress or crisis, and she knows just how to respond quickly and appropriately, prioritizing their safety above all else.


But Melissa's dedication doesn't stop at her receptionist duties. She actively seeks out opportunities for personal and professional growth, always striving to be the best support she can be. Melissa believes that continuous learning is key to providing the highest level of care to those who rely on her.


When Melissa isn't at work, she loves spending time with her loved ones; she loves the outdoors and immerses herself in nature's beauty. Engaging in wellness practices and activities that promote her own mental well-being is essential to her, as she understands the importance of self-care. By prioritizing her mental health, Melissa ensures she can bring her best self to her role as your trusted receptionist.


Melissa Palencia's journey as a receptionist in mental health is deeply rooted in her genuine desire to help others. Her warm and personable approach creates an atmosphere of comfort and reassurance for all those she encounters. With Melissa by your side, you can rest assured that you'll receive the compassionate care you deserve on your path to wellness.



  • Organization and Time Management

  • Attention to Detail

  • Effective Communication (Verbal and Written)

  • Bilingual (Spanish and English)

  • Calendar Management and Scheduling

  • Record Keeping and Documentation

  • Office Software Proficiency (e.g., Microsoft Office Suite)

  • Customer Service Orientation

  • Data Entry and Information Management

  • Meeting and Event Coordination

  • Travel and Expense Management

Dramatic Sunset

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